Selling Limits on health and beauty?

[mercury338]

Hello all

Just a note I am adding:

I AM NOT TRYING TO BREACH EBAY POLICY OR BREAK ANY RULES. 

I AM REACHING OUT FOR HELP ADVICE AND CLARITY

THANK YOU X

I hope someone can help me. I list many travel/ sample sized cosmetics on my primary account

Recently, with some brands (i believe those connected to Loreal), when i try and list something new it says:

It looks like there's a problem with this listing.

•  

  Important

  Unfortunately, you won’t be able to complete your listing. You’ve reached your listing allowance and won’t be able to list any more of certain top cosmetics brands in Health and Beauty category.

  To continue selling top cosmetics brands in this category, you’ll need to register as a business seller. In some of these cases, your listing allowances may be increased.

However, other brands not linked to Loreal I am able to list without a problem.

I did some research and understood that i could make another account to sell the health and beauty samples there. (The account I am currently writing from)

I was able to list 3, however when I just tried to make a 4th listing i got the same message (above)

- even though i had only listed 3 items so far.

I am confused because if the accounts were connected in the selling allowance then why did ebay let me list 3 before blocking the 4th?

I have tried to call ebay 3 times to get some clarity: how long will the limit last, am i able to list new Loreal items when an active listing sells?

Each time i have spoken to someone they say they are unsure and give me different answers:

- The limit lasts only a month and i will be able to list extra next month

- The limit lasts forever and i will never be able to list a new Loreal product

- The only way I can list extra Loreal items is if i switch my entire account to a business acount but in that case i will lose promotional offers eg free listings. 

Anybody have some knowledge on this issue it would be very much appreciated.

Thanks

[redwick1]

You are selling brand new products 

If you buy to sell then you are a business whether you want to register as one or not

You have to have your business adress on your listings

If you dont register you are breaking the law

As a business you can not say No returns accepted 

If you are selling a lot of new items then you are a business and not entitled to Free promotions

Some brand owners do not like their products on ebay and you can be reported 

Check out the Vero programme at the bottom of the page.

Where are you buying your items from ? The brand owners may only sell to certain outlets

if you have been warned on one account then you should not be listing on another one opened for the products

You can be suspended for doing that

[mercury338]

No I do not buy to sell. When I buy products for my
Own personal use I often Get given smaller samples. That’s what I’m listing. I don’t list brands that don’t want to be listed on eBay. I’ve researched that already

[redwick1]

It looks like ebay do not think that you are a private seller as the email is telling you to register as a business.
If you are selling new items then you can have more than one account but you use the business one for the items that are new
You will not get the Free promotions on the business account as the free promotions are for private sellers and not businesses


If you are listing a lot as you say then ebay may take it you are buying to sell whether you are or not.
If you have been reported by the brand owner you have to be very careful as you can be prosecuted by the Brand owner

If you go against the advice given by ebay and do not register or try and list on another account then they can stop you from selling at all
CS does not always give good information

[mercury338]

Sure thanks. I think from yours and others advice I’m better off either registering second account as a business account or not selling the extra products at all. Wish I could donate them to charity.

Sidenote, why are the eBay phone staff so inexperienced ? Shouldn’t they know this kind of thing?

[tobiasd4]

Ebay CS often give wrong advice,
better to come here & ask, we give a more accurate reply, even if it is not always what you want to hear.

[corred]

@mercury338

It is an offence in eBay to open new accounts in order to byoass restrictions......so I have no idea why you thought that was an option

You would need some way to prove why you had large quantities of travel size products to sell as a private seller & eBay will be thining that way......you would need some form of legitimate supplier & that in turn would require business registration.......do not assume you will be allowed to continue listing in that category for much longer no matter what the brand

You need to change one of your accounts as a business account to sell the new items......which you will have to pay to advertise & retain your old account as private for your personal used goods thus retaining offers & promotions on legitimate private seller items

You should be aware that you cannot sell part used pefrumes etc & that it would ba a criminal offence to try posting them via Royal Mail as well as them being restricted by most UK couriers

[mercury338]

Setting up the new account was suggested to me from one of the people I spoke to on the phone! lol.

Please can anyone else who replies to this not assume i am trying to breach eBay policy. otherwise i wouldn't have posted this question. THANKS ❤️

Also - I dont sell partly used cosmetics so not sure why you added that on there

[corred]

eBay CS often give the wrong advice & the suggestion would probably have been as I suggested that the second account was registered as a business

[mercury338]

Nope the lady on the phone specifically said 'if you register as a business seller you will lose the benefits of a private seller for example the free listings promotion. I suggest you therefore open a second account on the same name and use it to list the health and beauty products you are unable to list on the primary account'.
I even used the same email and contact info and PayPal info. As I said - I am just trying to do the right thing but if every time i speak to someone they give me different advice then I'm left in this position.

[corred]

If the second account is registered as a business then you retain the promotions & offers on the first account.......you then only list the new items on the business account (which would not get offers or promotions)

AS I said BAD ADVICE from CS as opening a second (private) account to bypass restrictions is a serious offence on eBay & could result in both accounts being banned

[mercury338]

That makes sense, I also tried to donate the extra products to Oxfam but they don’t want cosmetics ! I’ll try see how I can convert the second account to business.. thanks for the advice

[tobiasd4]

Quite possible that you have been reported under VeRo programme, 

also you need to correctly register as a business, may help with being allowed to sell these new items.

https://www.ebay.co.uk/pages/help/policies/business.html

[mercury338]

Point is, i dont want to break any rules and i dont want to register as a business seller. I just want some clarity on the above questions i posted. If i am never able to sell any extra loreal products i can give them away to friends for free. Im not interested in breaking any rules.