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Seller won't send returns label????

friendoffreud
Contributor

‎04-08-2018 7:01 PM

I received a dress that was described as 'silk'. It clearly wasn't & the care label has been cut out. I contacted the seller for a refund which was begrudgingly accepted & I received an email from eBay saying the seller had accepted my return and had sent a return label (but I have not received a return label).  I contacted her again and she insists I pay to return it & she will reimburse me. I am not happy to do this (it will cost me more to send it signed for/recorded). How do I get a label? I  can't  escalate this issue with  ebay as the status of this return is showing that  I need to return the item and confirm dispatch. 

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arkwebus
Experienced Mentor
‎05-08-2018 10:23 AM

This is all very strange!   EBay says that the label has been sent!   It sounds that you have actually - and correctly - opened a case and you mention the escalation!  The label is sent electronically - of course.

 

You also seem to mention a "return". If you open a return case then you pay the postage. If you open a "not as described" case then the seller pays the postage.

 

If you opened the wrong case then I'm afraid you are stuck with it. The seller "might" refund it but eBay will not, and will not get involved.

 

@friendoffreud

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friendoffreud
Contributor
‎05-08-2018 10:39 AM
I had an online chat with eBay CS this morning explaining the item was definitely not as described & this was the response -

"I am looking on the messages and the seller said that they don't actually accept returns but they did as a good gesture that's why they're asking you to pay for the label they've sent. But you have nothing to worry actually, because if the seller insisted that you have to pay for label, you may escalate this case to us on the 11'th of August and we will provide you another label that will be deducted on the seller's paypal account"

"As of the moment what I can advise you is to not send the item using the label they've sent as you will be paying for it. Or inform the seller that you have informed eBay about this already."


I will wait & escalate this on the 11th.
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