Seller won't send item.

[richkeenan001]

I bought an item from a chinese seller but they have messaged me to say there is no way of posting the item to me and offered a refund. I refused the refund, I know I won't get it but I'm not going to make it easy for them if they've messed up with their postal charges that is their fault, not mine. My ebay account says they have posted the item but I have received two messages, the latest today saying they cannot post it. What can I do? Thanks.

[corred · Accepted solution]

@richkeenan001 

The best youcan hope for is a refund

If an item is not received by the last estimated eBay delivery date then the first thing you should do is contact the seller. If things cannot be quickly resolved then open an Item Not Received case here : http://resolutioncentre.ebay.co.uk/

This will allow the seller a further 8 days to resolve things
If still not received at the end of the 8 days go back to the case & escalate for eBay to step in
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• If the seller cannot prove delivery by online tracking you will be refunded
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• Never close a case based on a promise...once closed you cannot re-open
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• Ideally do not opt for a replacement, request a refund & then purchase again from the same or a different seller
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• If over 30 days or you mistakenly closed a case then open the same case in Paypal & escalate within 20 days - DO NOT CLOSE UNTIL RESOLVED

[richkeenan001 · Accepted solution]

Is there not some kind of penalty for non performing sellers? I just don't want them to get away with it scot free. A strike on their account or something? I understand that I will eventually get a refund but hat will be some time away as the delivery was not until the end of September which I only just noticed but they have told me that they will refund me me but as far as ebay are concerned my account shows that they have posted the item. They haven't and they have no intention of doing so. Are they not trying to evade any knd of sanctions by taking that route? Thanks

[corred · Accepted solution]

@richkeenan001

Unfortunately as long as they refund before eBay step in there is not

[richkeenan001 · Accepted solution]

If they refund before the delivery date then surely it is obvious what they are doing? Am I being naive here? Thanks for the replies by the way.

[richkeenan001 · Accepted solution]

I think I shall contact customer services.