Seller won't provide a returns label

[nmaddison68]

and looking at the feedback the seller has received, they haven't honoured previous agreements to refund.
Sadly, I'm sceptical that my return of a faulty item and additional postage will be refunded. 
Any advice?

[redwick1 · Accepted solution]

The advice is to use the ebay money back guarantee which is what all those other buyers should have done

You are well covered against losing money as long as you follow the rules

You dont have to deal with the seller at all.

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

You are also covered by the paypal money back guarantee if you paid that way.

If you fail on ebay then you open the dispute in paypal and escalate it as soon as you can but within 20 day

[nmaddison68 · Accepted solution]

Thanks for the prompt advice!

[red_magpie]

Why do you want to return it? When did you buy it, and how did you pay? What was the seller's returns policy? If it's a change of mind return, you are responsible for the return postage. If it's faulty or not as described, the seller is.

Hard to help with so little info. Take a look at eBay's money back guarantee, see: https://pages.ebay.co.uk/ebay-money-back-guarantee/