I purchased an item and a part of the item was broken In transit, the seller did not pack the item properly but did put fragile tape all way round the package.
I opened a return for a refund with photos and now seller is saying cancel return keep item and I can refund.
My question is obvious, can I be refunded by the seller now before I give up my right for eBay to mediate Or do I have to cancel request first?
Thanks in advance