Seller has put dispatched but hasn’t either got item to send or has sent item

[rywil_2525]

Can't get refund waited ten days, then seller informs me he hasn't dispatched item or even got item in stock! As they've listed dispatched I can't get a refund!!

[redwick1]

The tools are there for you to use and it is all automated

Why cant you get a refund if you have not recieved your item

What is the latest estimated day of delivery on the listing         

If you have not recieved your item and it is past the latest estimated day of delivery on the item description

then you can open a  not recieved dispute one day after the latest estimated day of delivery on the listing.

You can do that at the bottom of the page under Resolution Centre

Escalate it too ebay after 3 full days

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

You have 30 days from  the latest estimated day of delivery on the item description to open a dispute

[rywil_2525]

Today is delivery day but yesterday seller informed me, he hasn’t even got
the item let alone posted it! I’ll have to wait till tomorrow to make a
case? Then another thirty days for them to sort it out? I may as well go to
the shop and buy my summer trainers as summer will be over by the time I
actually get a pair of trainers! Makes no sense to me... people like this
seller make eBay a very bad place to shop tbh!!

[redwick1]

You can open the dispute tomorrow and escalate after 3 full days to get your money back. The 30 days is the time you have to open the dispute. You dont wait that long to open the dsipute. Read the link to the ebay money back guarantee.