Seller didn't send item

Seller, not happy with final auction price, didn't send an item. I opened case and from 2 options what I want to get selected -  item. After few hours seller paid full refund and my case was closed. I am not happy with Ebay decision - I need item, not money. How can I appeal? Is it realistic to get the item? 

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tara*teller
Conversationalist

There's no way to force a seller to send an item.

 

It's disappointing and they shouldn't do this but nothing to stop it unfortunately.

 

 

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