Seller cancel the item

[alan50pear]

I paid for a item after making an offer, the seller then apologised and said it wasn't new but would take £5 off, I was annoyed but at no time did I cancel,, she then went on to assume that I had cancelled, refunded me and then disappeared, can a seller get away with this? Its obvious she had a better offer. 

[alan50pear]

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Thanks for the information, I don't want to pursue the seller as such I just want eBay to make it harder for a seller to cancel an agreed sale, she will walk away now and sell the item for more profit,, what's to stop her doing it again? not ebay!! 

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[tressygirl]

They do make it harder,   if the seller lies as they have done here, you report it, and the buyer gets a strike on their account, this makes them think twice about doing this to another buyer.

[tressygirl]

If the seller cancelled using what seems here,  the excuse ' Buyer Requests to Cancel,'  this refunds their seller fee,  and eBay give them no defect for their account.

So,  if you wish,  you can contact eBay Customer Services,  tell them this is not the case,  and that fee will be imposed,  and the buyer gains a damaging defect on their account.

It does not take too many defects to ban a seller from eBay for life.

eBay don't like unhappy buyers.

Contact eBay Customer Services,   this way.

https://www.ebay.co.uk/help/contact_us?id=4814&st=10

The contact links can be found on the left on that page.

Lines open today between 8 a.m. and 10 p.m.