Seller asking to verify paypal account with an ID

[jojne]

To me that looks suspicious, I wold say ebay handels Paypal and not seller, and I received message from seller like this:

Hello there,

unfortunately, your order is currently being stuck in our payment check.
Due to many fraud cases we first need to verify you as the rightful owner of the used PayPal account before completing your order.

In order to do so, we please need the following documents:
(1) a picture of the PayPal account owner's valid ID/passport
(2) a picture of the PayPal account owner, holding the ID/passport next to the their face.

And, they are asking me to provide document outside of ebay. How can I report this?

[redwick1 · Accepted solution]

It sounds like a scam

You do not have to send anything to a seller

You pay for the item and they post to the address you have on paypal no seller contact needed

Ebay and paypal are two different businesses so ebay does not handle paypal.

Forward the email to spoof@paypal.co.uk

If your item does not arrive then open a not received dispute in ebay and escalate it after a full 8 days 

You can only open the dispute one day after the latest estimtaed day of delivery on the listing

You are also covered by the paypal money back guarantee if you fail on ebay ( which you should not)

[jojne · Accepted solution]

The only thing is that I think this should be reported to ebay too, since it is seller that is on ebay.

[tressygirl · Accepted solution]

Please read my response

[redwick1 · Accepted solution]

You can forward it too spoof@ebay.co.uk but the email is about paypal and not ebay

Did you receive the message through your ebay messages

[jojne · Accepted solution]

It was received through ebay messages, I forwarded it to spoof@ebay.co.uk. Thank you

[tressygirl]

No!!  You do not have to provide any of those details,  and it may well be worth calling eBay Customer Support to report this,  however, no guarantee anything would be done,  and you would not be informed of any action in either case.  Calling early at 8 a.m. you have more chance of Dublin answering.

Have you paid for these items.?  Then inform the seller you are following eBay's rules,  that is,  if the item does not reach you one day after it's last estimated date for delivery,  you will be opening a case for item not received.

You do this from the Resolution Centre,  link at foot of most pages.  You escalate the case on days 9 - 21 if you are not refunded beforehand Never close the case early on any promises,  let it run the full 8 days,  and if not resolved in that time do not forget to escalate.

[jojne]

Thank you