Seller altering listing details after purchase

[dnhdb.is1me5j]

I bought what I understood to be 2 car armrests from unopery under the heading "Leather Right Adjustable Car SUV Comfortable Console Box Seat Armrest *" which showed a number of pictures covering both a right & a left armrest and a Description which said "One pair Car Truck Armrest (Left & Right) 2x Large Bracket".  They sent just 1 armrest and have now denied that the above words were in the description even though I'd sent them a screenshot showing them! That the words were there was also confirmed by an eBay representative I spoke with. I now find that they have altered the webpage to show just 1 armrest & have deleted the above words from the description. This seems to me to amount to acting in bad faith at the very least.

Has anyone had a similar experience & if so what happened in the end ?

[dnhdb.is1me5j]

After a good handful of messages back & forth in which I had offered to pay the same price for the 'missing' LH Armrest - on the basis that there was a genuine error in their original listing - I have now received a full refund and been told I can keep the item. I have now found a LH Armrest of the same style somewhere else on eBay and for only a few pounds more than I paid for what I thought was going to be both LH & RH items. I concluded that my messages had been dealt with different people in the original seller's company & yet another employee had been responsible for correcting the listing so that when my messages were being checked the person concerned was going by what the Listing then said, not what it had said when I placed my order (& said in the screen grab I had attached to my messages). A lot of palaver but got there in the end by resisting the temptation to 'shout' at them ! The eBay representatives I talked to were also very helpful throughout (v. prompt callbacks) & initiating a 'Return' process & starting a 'Seller Complaint' procedure may have had some effect. Thanks for the advice received from those who commented on here. Stay Safe people !

[red_magpie]

What counts is the wording at the time you bought these armrests, which apparently even eBay has confirmed was as you described.

You need to read and use eBay's money back guarantee, see: https://pages.ebay.co.uk/ebay-money-back-guarantee/. The full terms and conditions are given here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

[dnhdb.is1me5j]

Thanks, red_magpie, for signposting how to get my money back. But that leaves un resolved the fact that eBay continues to host an unscrupulous seller who is happy to alter the product description after a sale in an attempt to avoid having to keep its side of the bargain. If they wil do this how can I be sure they won't lie about receiving the item when I return it or claim that it was damaged as a way of avoiding returning my money.

[plpmr]

Then warn others by leaving feedback to reflect your experience.