Seller accepts return when partial refund was required

[autoairride]

I was advised by eBay to open case for return because part of an order was not as described.

This was advised as the correct course of action to receive a partial refund.

The seller has accepted the return and refunded the amount paid for the whole purchase.

Not the result I was expecting, based on ebays advice.

Can anything be done now?

The seller is less than helpful.

[tressygirl]

Not the first time Customer Services have given out the wrong information,  shame you did not come to us first.

Opening a case requires the seller to refund you fully.  eBay do not work on partial refunds.    This has to be agreed upon by both parties before a case is opened.

Did you send the item back ?  This is usually required before that full refund is issued.