Screwed Over By eBay!

[derekwapshott]

So I took advantage of the eBay £3 final value fee offer.

I listed a Samsung S6 which sold.

I check my account to see that eBay now want to charge me a £14.94 final value fee.

I look in my account and messages for the offer and I can no find it anywhere.

It seems to have "disappeared" 

Whats going on eBay??!!

[tressygirl]

If you wish to check the details of that £3 promo then on your Promotional Offer section on your homepage,  go top left,  and click on History.

On the newer Seller Hub page,  under Promo section there is a link  'View Expired Offers'  Check your item definitely qualified under the T & C's.  Did you list it under a 5 day duration?  Those are usually always excluded from promos.

If you do find an error in the billing,  call eBay Customer Support from the Help & Contact tab above and explain your findings.  

[derekwapshott]

Thanks for your reply.

I Have checked and it just does not show up anywhere, it's like it never existed.

Like I said it seems to have "disappeared"

I guess eBay didn't want to miss out on their fee's

[pixiesen2012]

did you actually 'accept' the offer?

[tressygirl]

All offers are archived, are you trying to find this on an app / phone? Some things cannot be managed on those devices, so switch to a laptop / PC and you will find past promotions. Check you complied with the T & C's fully, if you did, call eBay CS.

[derekwapshott]

I have been on the phone to eBay and they claim they never even made me the offer!

The woman on the other end of the phone implied I was lying

They most certainly did make me the offer and I most certainly accepted the offer.

They now say they will get there technical team to "investigate" and unless they come up with something the fee's will stay.

I have had enough of eBay and all it's shyster tactics and bullsh!t - They will not be getting any fee's from me!