Screwed Over By eBay!

[derekwapshott]

So I took advantage of the eBay £3 final value fee offer.

I listed a Samsung S6 which sold.

I check my account to see that eBay now want to charge me a £14.94 final value fee.

I look in my account and messages for the offer and I can no find it anywhere.

It seems to have "disappeared" 

Whats going on eBay??!!

[tressygirl]

If you wish to check the details of that £3 promo then on your Promotional Offer section on your homepage,  go top left,  and click on History.

On the newer Seller Hub page,  under Promo section there is a link  'View Expired Offers'  Check your item definitely qualified under the T & C's.  Did you list it under a 5 day duration?  Those are usually always excluded from promos.

If you do find an error in the billing,  call eBay Customer Support from the Help & Contact tab above and explain your findings.  

[derekwapshott]

Thanks for your reply.

I Have checked and it just does not show up anywhere, it's like it never existed.

Like I said it seems to have "disappeared"

I guess eBay didn't want to miss out on their fee's

[pixiesen2012]

did you actually 'accept' the offer?

[tressygirl]

All offers are archived, are you trying to find this on an app / phone? Some things cannot be managed on those devices, so switch to a laptop / PC and you will find past promotions. Check you complied with the T & C's fully, if you did, call eBay CS.

[derekwapshott]

I have been on the phone to eBay and they claim they never even made me the offer!

The woman on the other end of the phone implied I was lying

They most certainly did make me the offer and I most certainly accepted the offer.

They now say they will get there technical team to "investigate" and unless they come up with something the fee's will stay.

I have had enough of eBay and all it's shyster tactics and bullsh!t - They will not be getting any fee's from me!

[corred]

@derekwapshott

Log into your eBayt via a web browser not an app

Go to your All Selling page

Scroll down to Promotions

Click History

All your accepted offers will appear there along with 2 numbers.......Used & Remaining

Click on the USED number & it will give the item numbers of everything listed under the promotion

If the offer does not appear under your promotions then you did not accept it

Only items listed during the offer period 19-22 Jan were covered by the offer......while the first time the phone was listed it may have been covered.......as you relisted it AFTER 27/1 the relisted item is not included in the promotion & the eBay 10% fee would apply

[profgaz]

There's no ebay staff here. This is the Member to Member help board.

--------------------------------------------------------------------------------------------------
https://sellercentre.ebay.co.uk/private/what-fees-youll-pay
Check My eBay > Account tab > Summary > View All account activity / Fees
https://sellercentre.ebay.co.uk/private/paying-fees
http://www.fees.ebay.co.uk/feeweb/feecalculator

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If the Buyer doesn't pay, After 48 hrs, you can Open an unpaid item case. Close after 5 days to get your final value fees credit
http://pages.ebay.co.uk/help/sell/unpaid-items.html

[derekwapshott]

I am aware that this is only a member to member help board

Mind you, you could well work for eBay with that answer 

[profgaz]

You asked "Whats going on eBay??!!" that's why I told you this is Members only.

I don't work for ebay, I just follow the rules of their site.

I've been kind enough to answer you. I don't get paid and don't deserve a rude response.

It's your choice if you listen to the advice or Not.

[derekwapshott]

"Whats going on eBay??!!" was a rhetorical statement/question

I am also aware you do not work for eBay - but with the copy and paste answer you gave you would fit in well as an eBay member of staff.

Sorry you do not like my reply, and I have no doubt you will not like this one either, but when some one copies and pastes like an eBay automaton, like you seem to have a habit of doing, then you will get such replies - Try posting as a human, it doesn't hurt you know.

P.S. No need to reply to this or any more of my messages, thanks.

[profgaz]

I do not copy and paste anything except page links.

If your question was rhetorical, why bother posting it. Some people actually want help other than just being rude to people for no good reason.
I don't know you but I was kind enough to help.

[derekwapshott]

OK I am just tiered and annoyed at eBay's shenanigans

Please accept my apologies

[profgaz]

Fine.
I can understand your frustrations with ebay. I've had more than enough myself.

Hope you get it sorted soon.
Try sorting it tomorrow, sounds like you need some sleep.