Could be your account has been compromised as that is the eBay security dept number
• First thing.....change your passwords immediately making sure to choose log out all devices if the option is offered....end any listings you did not make (if selling) • • This link may help in securing your account - https://pages.ebay.co.uk/help/account/securing-account.html • • Removing the fast checkout option is a good idea as it means the fraudster has no access to your Paypal account......thus no money lost • • For added security you should probably activate the telephone link to your account where eBay verify any changes to your account before allowing them • • Check none of your contact details, addresses, email, Paypal etc have not been changed.....make sure your country of registration has not been changed either • • • This is not an issue with eBay security (which is very tight)........it is an issue with your own security • • 99.9% of cases where an account is compromised it is due to one of these factors • • 1. A member clicks on a link in an official looking email purporting to be from eBay BUT wich is in fact nothing to do with eBay but is a PHISHING message - NEVER CLICK A LINK IN AN EBAY MESSAGE • • 2. A member logs into eBay using an unsecure public WiFi service.......these are often spoofed by crooks to look like genuine free WiFi services but once logged in every action you make is recorded - ONLY EVER USE TRUSTED SECURE WIFI • • 3. A member has malware on their device.....either a keylogger or Trojan Horse collecting & transmitting log in data to crooks - ENSURE YOUR DEVICE ANTI MALWARE & ANTIVIRUS ARE UP TO DATE & SCAN FREQUENTLY • • 4. The member uses an easy to guess PASSWORD or one not unique to eBay • • • • What you do now is go to this link https://ocsnext.ebay.co.uk/ocs/home • Type in "someone is using my account" and follow the instructions •
