Returns

[buy4u-500buys]

Hi I am waiting for a returns label from eBay or the seller ?and it’s taking rather long it says requires my immediate attention but I don’t have sellers return address for the item that is not as described . What do I do next and it says payment pending but seller says it’s gone out of her account

[redwick1]

If they have not sent a label then did you escalate to ebay?

You open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...