Returns

[gillianlv]

Hi Can you help..

I am returning an item as agreed by the seller, however, I cannot find the sold listing anywhere to activate the delivery of the return. Is there a separate area for returns. 

It isn't listed on my bought items, it's almost like the item has disappeared.

Your help is appreciated

Gill 

[pixiesen2012]

if you have opened a case go to the Resolution Centre  the listing will show there

[gillianlv]

Thats just it I have gone to the resolution centre and it isn't listed. I am trying to return it via Shutl but can't find the item anywhere.

[gillianlv]

is it that even though the seller has agreed for me to return it, I still have to open a case myself?

[profgaz]

Yes, you still have to open a case yourself.

[gillianlv]

Thank you so much for your help.

[tressygirl]

Find the item as I have explained above, and proceed as I have explained, if an app or phone is not showing your purchase switch to a laptop / PC. The seller does not open cases you have to do that.

[gillianlv]

Thank you so much, the seller is now following the final stages of the return process and I am waiting for the return label to arrive. Very much appreciate your help this morning. Gill

[tressygirl]

Excellent, remember the seller has 8 days to finalise this with you, if the label does not arrive in that time, or the refund, do not forget to escalate on days 9 - 21. If the seller has not paid for the return of an item not as described, then you will not have to post it back.