Returns

[earthsunlover]

Hi. I recently purchased a paddle for a kayak and the company sent me the wrong size. 
I messaged them and they replied apologising and sent a return label. The item was posted last Monday and since then they have gone silent. How do I approach this. Ebay trouble shooting seems a bit biast towards the seller. It's impossible to phone directly which is totally inexcusable. 

[redwick1]

You messaged them. DId you open a not as described dispute in the resolution centre

as that is how you deal with it.

You return the item and once the seller has it back then they refund

You have to do it through a dispute and put the tracking of the return onto the dispute

As long as it says Delivered or Attempted delivery then you get your money back

If they sent a label did it have a tracking number

[earthsunlover]

Hi. Apparently the company has received the item but say that eBay won’t allow them to make a refund.

Many thanks

Mr Andrew Upton

Sent from my iPhone