Returning item but print return label not working

[fastskins3]

Hi there,

I recently bought an item from a seller but it was not as described and after some discussion they agreed to refund me.

I received an email stating the seller had accepted the return and then I was prompted to print out a returns label to process it. However, I was away from home with work so I was not able to do this in a timely fashion. I received the email on April 12th asking me to print the label and later that same day I got an email stating I received the refund. I checked my bank account and the money was refunded. I had not even had a chance to use the link to print the label off.

I returned home only today but when I try and open the print label option, it simply goes to a page where it states 'The return is now completed' and there is no label to print.

I assume the seller jumped the gun and marked it as completed despite having not received the item yet, but I am unsure whether to trust this situation as the seller had previously asked me to do some dubious things regarding the refund prior to officially going through ebay, so I am not overly keen to return the item without some advice.

Do I need to go through ebay and ask for a returns label before sending it? Is that money safe in my account if I were to return the item by just posting it myself without any label? At present I do not even have a return address as there is no label available.

Many thanks,

[tobiasd4]

Case closed when seller refunded you, they should have waited until you returned it.

Ebay won't make you return item now, but message seller & say happy to return item if they send postage label or money to cover postage cost, they won't be able to reissue label through case as it it closed.