Returned item

[stephemaguir0]

Can anyone help, bought a defective item, then returned  to seller via special delivery, ebay said I would be refunded when the parcel was delivered, record show parcel delivered  back to seller and still no refund, seller says he has parcel but can't refund me because the case isn't  closed, but I don't want to close case as it looks like I have been refunded when I clearly haven't, any contact numbers to resolve item would be great

[stephemaguir0]

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Ok thanks, there is no issue with the tracking, I provided it to ebay and when u click on the messages in ebay it clearly shows as been delivered, it was sent special delivery  royal mail, so it shows the different depots it was in and then shows item delivered, the seller said he received the item but can't refund me because the case is on going which I found strange, so that's why I'm on the forum for information, thanks again

[redwick1]

You dont close a case.

The seller should refund within 2 days of receiving the item and if they do not refund you you go back to the case and escalate to ebay.

Is the tracking on the item in the dispute? as it needs to be so ebay can see it was Delivered to the seller

It should give you the option to escalate.  I have not received my refund.

Make sure that you do not close the case.

Once closed you can not open another one

[plpmr]

one must ask - why positive feedback outlining item returned, not refunded etc.

[redwick1]

Yes indeed. How was that a positive experience.