Returned item has arrived (tracked) but seller denies it

[charliewright73]

I bought some very poor quality motorcycle gloves a few weeks ago, which after wearing twice failed, so I returned the gloves (at my own cost, don't ask, I'm annoyed about it too) only to be told by the seller they haven't arrived

i sent by Royal Mail, the parcel was tracked and it was signed for - the seller denies receiving it and won't issue a refubd

 eBay are not helping  at all 

any suggestions please?

thanks

[fargvs]

''....  a few weeks ago .... '' ? >

You have only 30 days to open a formal  'Item not as described' eBay case from delivery date  which a Seller cannot ignore ... enter tracking details and after 3 complete days, escalate the case to eBay and follow the return instructions carefully to completion for a refund in full ... 'to and fro' messages/emails will not do it ! >

https://pages.ebay.co.uk/ebay-money-back-guarantee/

https://resolutioncentre.ebay.co.uk/

Out of time for eBay ... a PayPal case may be accepted ... escalate within2 to 20 days ... worth a try >

https://www.paypal.com/uk/smarthelp/article/what-if-i-didn't-receive-my-item-or-it's-not-as-advertis...