Returned item has arrived (tracked) but seller denies it

[charliewright73]

I bought some very poor quality motorcycle gloves a few weeks ago, which after wearing twice failed, so I returned the gloves (at my own cost, don't ask, I'm annoyed about it too) only to be told by the seller they haven't arrived

i sent by Royal Mail, the parcel was tracked and it was signed for - the seller denies receiving it and won't issue a refubd

 eBay are not helping  at all 

any suggestions please?

thanks

[tressygirl]

Open a case for item not as described from the Resolution Centre.

https://resolutioncenter.ebay.co.uk

The seller has to accept this is 3 days.  Enter the tracking number you have,  this then gives the seller 48 hours to refund you,  when they receive the item,  or notification from eBay,  that the item was posted.

If they do not refund,  then escalate the case,  and eBay will step in and force the refund.

[charliewright73]

Thanks for your help
I’m really struggling to navigate my way around the eBay app on my phone atm
All the format has changed and I can’t seem to get to the correct area
I think I may have to delete the app and start again
But thanks for the info
All is not list it seems

Sent from my iPhone

[tressygirl]

The app is rubbish. Any chance you can switch to a desktop browser, Chrome and Firefox are eBay friendly, and use that device to manage this, far easier to see and use all options