Returned item after sale as faulty but was not

[stevea3542]

Hi all

Just asking the community if I have any recoarse (to anyone) due to a buyer saying the item I sent him was faulty although it was not. The story was this buyer won the auction, sent me positive feed back and then contacted me saying he wanted to return the item for a full refund. The problem I had then was how do I prove the goods were in perect working order when sent to be able to refuse a return.

After an exchange of messages I accepted a return and found out I had to pay the return postage which I did, on receipt of the item I confirmed (as I already new) that the item was in perect working order. I re-listed sold it and received positive feed back again.

The crux of this tale is I re-sold for less than the original sale and this combined with the return postage cost on the first sale this resulted in a loss of approximately £30.

How do I recoup at least the return postage cost as this buyer obviosly decided he did not want the item and lied about it being faulty to activate the ebay buyers safe gaurds?

Regards

[red_magpie · Accepted solution]

Join the club. There is nothing you can do.

EBay takes the buyer's word against the seller's for faults. In all but name, eBay gives buyers free, 30 day trial period with the seller paying all the costs, including return postage. EBay even penalises sellers with a default on their accounts if they try to put their side of the case.

If it's any consolation, be thankful that you get the item back in the condition supplied. Many sellers allege that buyers have returned items which they've damaged themselves, cannabalised for spare parts or even switched for another one - with eBay still refusing to accept the seller's word for this, and making them refund the buyer.

EBay has become a very risky place to sell things. Every sale is now a gamble whether the buyer will abuse eBay's money back guarantee.

[arkwebus]

You did everything right that a good seller should.  There is nothing else that you could or should have done.

Buyers can invent faults and eBay has no facilities to determine the truth and "always finds for the buyer"

It's all part of life's/eBay's rich pattern!