Return or refund of faulty mobile within 6 months

[bparkes05]

Hi All,

I am struggling to know what to do to sort out mobile phone failure within 6 month from purchase.

I have emailed (messaged) the seller but no reply so far. 

I tried recontacting the seller and get "Unfortunately, this seller isn't able to respond to your question."

How do I esculate this as I am now without a phone?

Many thanks

Bill

[red_magpie · Accepted solution]

I'm afraid that eBay and PayPal's limited buyer protection schemes only cover the condition of items on delivery. They are not a warranty, and don't guarantee quality or cover faults that occur in use.

Any responsibility now rests with the seller. If they're a UK business seller you can ask citizens advice or trading standards for advice, or consider using the small claims court or the Courts and Tribunals internet based money claim service, see: https://www.moneyclaim.gov.uk/web/mcol/welcome.

It they're a private seller or abroad there's nothing you can do.

This is one of the risks of buying on eBay. Even if you get a warranty, it may be worthless. EBay isn't like the shops.

[bparkes05 · Accepted solution]

Thanks
Looks like the guy gets away with it - he also shows 100% satisfaction as anyone who has had a problem after the initial period can't make further comments.

Thanks for the advice and next time I will buy via a know retailer - shame it is ebayers who loose out.

Cheers
Bill