Return cost

[dansagal]

Item was broken upon delivery. How do I request seller to pay for return postage?

Spoiler

[plpmr · Accepted solution]

Open a not as described case with eBay and if need be escalate it after 8 full days.

Read of the eBay money back guarantee and follow the instructions carefully -

http://pages.ebay.co.uk/ebay-money-back-guarantee/how-to-help.html

OR

http://res.ebay.co.uk/ws/eBayISAPI.dll?ResolutionCenter&p=Last18Months&cf=8

OR

http://resolutioncentre.ebay.co.uk/

According to eBay if the purchase was made on their .uk or .com site the seller has to pay the return costs up front.