Return closed without refund received

[cafehibukuro]

Hello,

I returned a defective item to the seller but did not realise the return case could be closed without the payment being received; I thought the refund would be tracked by eBay.

So now I'm past the 30-day window without the item or my money.  Do I have any recourse through eBay now, or could I try through Paypal?  Thanks for any advice.

[redwick1 · Accepted solution]

If you are doing it through a dispute then you do have to go back and escalate if the seller does not refund within two days of the item being delivered back.

If the case is closed then there is nothing you can do on ebay

If you paid by paypal then open the dispute there and put the tracking onto the dispute

Escalate as soon as you can but within 20 days