Return an item and ask a refund

[n0odlee]

Dear officer 

I buy a pair of shoes on 16 September 2020. 

when I got the shoes, it is not like the seller describe, and it was a fake.  so I asked to return and refund.

The seller agreed. But due to coronavirus, I'm back to China and I have to ship the shoes from china to the UK.

 Recently, I shipping the shoes to the UK,  and when I add the tracking number on Eaby, I found my return ask was closed. 

This is the tracking number: EV951456584CN.

and you can check the status on this web: https://t.17track.net/zh-cn#nums=EV951456584CN

so I wanna ask, can I get my refund?

Thank you 

Best wishes 

[redwick1 · Accepted solution]

You are far too late to do anything now as you had 30 days.

The case on ebay is closed so there is nothing more that can be done.

The ebay policy is clear and time lined and you have to stick to it

You can try opening a dispute on paypal and see what happens there

Put the tracking into the dispute and escalate as soon as you can but within 20 days

[ruby*tuesday]

Sorry but you are now out of time. The Case has Timed out.