Return a broken item that is guaranteed for a year. Seller not responding to emails.

[reg238]

The Guarantee was plastered all over the box and in the description. I would like Ebay to hold this Seller to account for not responding to a customer and not honouring their committment

[ruby*tuesday]

Do you actually have a Guarantee?  There is nothing you can do through Ebay. Hopefully the Seller will respond to your Messages.