Return Mess

[brysoni232]

Hello, 

got a few issues and i can't resolve can someone help?

Issue 1: Item Purchased on 19 Jan and delivered 21 Jan. Yodel not marked it as delivered " I have a picure of the item in my possestion"

Issue 2: the item was damaged.

Issue 3: Return was accepted and i sent it back but the item is sat at a RM sorting office and has been for a few days.

Issue 4: Seller has now opended a case to say return not sent and i can't get in touch with anyone or ebay to add my side of the story.

Is there anything i can do? 

Thanks

Brysoni232

[john1297576]

Did you open a Not As Described Case? Did seller supply a Return Label? If not did you enter tracking into the case?

That is what ebay would be interested in and the tracking number. Seller is not expected to refund until delivery or attempted delivery has been made. Unless this happens you cannot ask ebay to step in as the seller has done nothing wrong.

If stuck with RM then all you can do is when RM considers as lost, you make a Claim with RM for lost item.

[brysoni232]

Yes i logged it via solution center as faulty and Ebay/Seller provided me with a tracked 48 return, the item has been stuck at the delivery office since 29Jan

[redwick1]

What does the tracking say?.

ebay accept delivered or attempted delivery for returns.

If it says either of them then you should win the dispute.

Have you checked the RM site

Sometimes it can take time for the site to update

I would be phoning the Delivery office and ask them about it

[brysoni232]

I just think the Seller was to quick to log a case against me, they are allowed delays for delivery due to covid but buyers aren't?

Tracking says : Your item has reached North West Midlands MC and will now be sent to your local delivery office. that was on the 29 Jan via a Tracked 48 item.

the frustrating bit is you can't contact ebay...