Restart return process after mistake

[lokker_96]

Hello everyone, I have recently started a return process for an item and proceeded to buy the label for a Collect+ service to return the item. I live close to a Collect+ shop that can return the item but the label that I payed for on eBay cannot be used at the shop, it has to be printed and then given to the shop. I don't have a printer and I don't live anywhere close to a place with a printer. I have closed the return case hoping that I would get a refund and I would be able to start again since the label was already created for that return but this is not the case. eBay does not let me start the return again unlike Amazon. This is really frustatring. I am trying to contact the seller but I don't know if I will hear back or how easy it will be to return the item without an official case for it. Is it possible to start a new return? What can I do?  Thanks everyone.

[redwick1 · Accepted solution]

On ebay you can only open one dispute and if you have closed it then that is the end of it.

You can not open another one.

REturns can not be send back via a Click and Collect Shop

If you did not have a printer then you ask a friend neighbout or relative or go to your local library to print it out

[lokker_96 · Accepted solution]

This is very not customer friendly since there was no return. It's like you get one shot to start one and that's it even if you did not proceed with it. I'm still allowed to return an item under the law but because of this I cannot. Also your message has a bit of an arrogant attitude. Will avoid eBay next time if I can.

[redwick1 · Accepted solution]

Arrogant? That is hardly fair. It is ebay policy that you can only open one dispute and that is the answer to your question. Those are the facts.

[lokker_96 · Accepted solution]

It's rude because you told me to ask a friend for a printer like if I didn't make it clear already I don't have options for printing not even friends. This eBay process for returns is absurd, I have a right to return my item and eBay won't allow me to restart the process. Nonsense.

[redwick1 · Accepted solution]

That is ridiculous that you think that rude. Those are the options you have for printing. The alternative was to pay the postage yourself but you would not get that money back. If the seller is a business in the UK then you do have a right to return but not through ebay now the case has closed.. Contact Citizens advice and ask them for their help.

[tobiasd4 · Accepted solution]

It is unfair to be rude to us, we can only reply with ebay policy, if you don't agree with it, contact CS & see what sort of reply you get from them.