Request payment total option

I have had two buyers recently tell me that they cannot request a payment total so that I can combine P&P costs and one buyer who could.

 

The upshot is that they have to buy each item individually and I have to refund the P&P over-payment. In addition as E Bay charges me a fee on the P&P cost as well I get lumbered with higher selling fees. 

 

Have E Bay changed the system or am I missing something?

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the 'request total' isn't shown if the buyer uses the app,

 

 

buyers need to use the full site to be able to access it

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