Refused returned Item

[jimtib]

I purchased an item on the 19th Sept' 2019. There was a 6-8 day delivery time, on the 1st Oct' (deadline day) the item had still not arrived and I sent the seller a message to ask if it had been dispatched, but with no reply, as it wasn't showing as having been sent by the seller in 'My eBay'. I had a job for the item (a electric screwdriver) but had borrowed one in the meantime when it didn't arrive in time. I msgd the seller and told him I was returning the item on the 2nd Oct'  (30-day Return on the item listing). It arrived later the same day and I returned the item on the same day (2nd Oct') and made a Returns Request with eBay.

The item was delivered to the seller on the 4th Oct' and the seller REFUSED to receive the item and it is now - apparently -  being sent back to me, though I have not received it as at 14th Oct'. 'My eBay' is telling me that I have no 'Returns in progress', but when selecting the item it actually brings up the Return details !!!!

I have tried to phone eBay but all I get is an automated answer that does not address the issue. All it tells me is that the item has been returned. As the 'Return' has not been completed, I can't get my Refund. I have also emailed 'eBay Help' without reply so far. Has anyone had a similar problem? Is there a sure way of contacting a HUMAN at eBay for help?

Regards to everyone

jimtib

[1956glyn · Accepted solution]

Hi

The first thing to bear in mind is that the delivery dates are just estimates.    Set by Ebay and to be honest they can sometimes be a little bit optimistic.

Have you entered the tracking into the case details?      IF the seller has refused the item then they are really silly to do this because delivery or ATTEMPTED delivery by a tracked means is enough for you to win the case.   

To contact Ebay CS to explain the situation go to help and contact at the top of the page and search contact Ebay Customer services.

Tell them that this is a return and the Seller refused the return  delivery of the item.

They may well be closed now so i would try about 8 to 9  in the mornng.   

You may be lucky enough to get the live chat option......saying that it is not always available.