Refunding

[crochetandtv]

Hi all. How do you deal with a buyer that is saying they have not received their email chart when I've sent it 3 times

[fargvs]

For information ... Digital delivery of Games membership, Codes, Trades, Exchanges, Pdf email downloads etc. is not allowed on eBay UK  ... Physical (hard copy) delivery of items using tracked delivery is needed to defend Chargebacks and refund claims for'Not as described'/'Not received'  cases >

https://www.ebay.co.uk/help/policies/prohibited-restricted-items/digitally-delivered-goods-policy?id...