Refunding postage when buyer has bought 2 separate items

[enerinoswad]

Just sold 2 separate items, the buyer has paid including the 2 separate postage costs.

As the items can be posted in one package/box, one postage charge would cover this.

normally I would refund through PayPal but how do I do this now. 
can't enclose my e- mail in an eBay message, would need to contact the buyer for bank details to refund them.

completely flummoxed!

[pixiesen2012 · Accepted solution]

all you need to do is go to the sale on the seller hub all orders page,

use the drop down menu and choose refund

couldn't be quicker or easier to do

[enerinoswad · Accepted solution]

Thanks for your prompt reply and solution.
After weighing items discovered they would be overweight sent together.
Buyer hadn’t asked for discounted postage as they obviously knew how heavy they would be.
Actually shocked me when added together.


Sent from my iPad