Refunding a buyer

[chrissieblake295]

Hi,my buyer did not receive item and I refunded him,can anyone tell me what happens now? Does ebay refund me using the money back guarantee? thanks in advance.

[pixiesen2012]

no,

the money back guarantee ensures the buyer gets their money back from the seller,

it doesn't give the seller any money!

if you processed the refund through ebay you will get your final value fees refunded

to get the cost of the item, you need to make a claim with the carrier

[chrissieblake295]

Hi and thankyou for your reply.This is a first for me so can you tell me what final value fees are,

[pixiesen2012]

final value fees are the fees ebay charge you when an item sells