Refund

[sphinx959]

In may I sold a jigsaw   it was paid for and I got excellent feedback,   Very recently I recieved an email from ebay  saying the customer did`nt recognise the sale,  I provided tracking no as asked   and apparently the case is closed , the customer used an outside  company to get a refund.  I had no notice of this and  apparently they can take up to £19 plus from My bank account.............the sale was for £3-20.    This is dangerous for sellers

[redwick1]

You are right it is dangerous for sellers.

If you have tracking or 16 digit code then it would be recongnised by ebay or paypal

If someone else ( not sure who else they could use) then hard to say how they deal with it.

It can happen with ebay and paypal and if it is a chargeback then as you say you get charged usually about £15. Was there nowhere to put the tracking on to prove Delivered

[sphinx959]

I sent tracking no as requested to ebay how can someone not recognise a sale when they provide feedback?

[redwick1]

You are absolutely right> I would try appealing the decision. Did you put the tracking onto the case?. Top right of the page under seller help or read the link https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-it... I dont know what else you can do but you could try Citizens advice for their help/

[sphinx959]

Hi , Yes i always put the tracking no in the right place, as i said this was sold 2 months ago, why give brilliant feedback then wait until July to make refund request.

It just does`nt make sense to me.

I shall be closing My ebay account in case this happens to me again, it`s disgusting treatment