Refund

[di-mcc]

Hi I sold a figurine on the 10th May now on the 8th June I'm being ask for a refund as she is saying item was broken on arrival .

It was received on the 16th May I'm finding it a bit strange it's only being reported now.

Any thoughts on course of action Thanks.

[redwick1]

If they open a not as described dispute and within 30 days then you have to accept the item back and refund

They open the dispute and once they do you send a pre paid label for the reply

Once you have it back you refund in full

I agree it seems very odd that it has taken so long to find the fault

Nothing you can do about it 

[di-mcc]

They haven’t opened a case as yet just sent me a message

[redwick1]

If my calculations are correct then they may be just out of time for a dispute. It is 30 days from the day of delivery. I they paid by paypal then they may be able to open a dispute there but paypal will look at things more closely than ebay.