Refund on item.

[sausage-image]

Hi, hope you can help i have an item that needs to be returned do i have to open a case or just contact the seller who might not refund me once he gets it and what do i tick if i have to open a case as none of the tick box's seem to display my problem and if i tick something like changed my mind would ebay still refund me. Item is a mouse trap and i cant put it in the house so no good for my needs, thanks.

[john1297576]

ALL returns are done through opening cases. That way if a seller does not refund on return you can escalate to eby who will force a refund. NEVER do anything on ebay YOUR way, use the proper systems.

I assume it is a BusinessSeller so they are required to accept reurns for any reason, JUST read the instructions given when opening a case. The RETURN must be sent using Tracking as that is what will ensure you get a refund.