Hello as you can see in the picture. The customer's item has left and I allegedly see that it is also at his address. The customer does not respond to my calls. He does not intend to communicate and is not interested in expressing himself if he keeps the item or sends it to the address I gave him. The point is, Ebay will automatically refund him without my knowledge, and I'll lose both the item and the money. Can you advise us on how to proceed, Thank you in advance for the information.
