Refund after fraudulent activity

Hi, my account was hacked last week and I reported it as soon as the fraudster ordered from my account. It was paid for on my husband's saved card and I'm struggling to get a refund for him. His bank have now frozen his card and is issuing a new one. The eBay help pages just keep sending me round in circles and the seller can't do anything outside of eBay ( quite rightly). What can I try next? Is there a number I can call? Thanks for reading ❤️

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Answers (2)

Have you entered "Hacked Account" into Help and Contact at the top or very foot of the Page?

tobiasd4
Experienced Mentor

Contact card company & open unauthorised use claim.

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