When BNWT is *not* BNWT

[bigspender2001]

Hi

I bought a polo shirt by auction and received it yesterday. It was clearly descibed as 'BNWT' in the title and describes the item as being new and unworn. However it clearly has been worn (shows minor but very clear bobbling around sleeve cuffs and collar) and had a small hole on one of the shoulders. I tried to contact the seller yesterday but he doesn't seem to be responding. How long do I need to give him to respond? Where do I go from here?

Thanks.

[john1297576]

As a seller cannot/should not refund except through a case, contacting the seller is a waste of time, except to just advise of the problem and that you will be opening a case.

A seller who just refunds still has to pay the selling fee and gets a Defect.