23-10-2020 10:18 AM - edited 23-10-2020 10:19 AM
The Trade Descriptions Act 1968 made it an offence for businesses or salespeople to sell a product or service based on misinformation. The Act forced them to be more truthful about their service or product and not deliberately mislead consumers into spending their money on a false claim.
A relatively cheap item was not fit for purpose. Only option is to ask for a refund, which invokes a return. Posting back is cost to me over half the amount I paid for the item. This seller is clearly selling items not fit for purpose, as latest feedback is that others are getting the same.
The buyer is selling items in a grey area. Selling stock, making money, doesn't have to pay for postage back. I spend more than I get back, stuck with a piece of plastic that is straight into the recycling. They win, I lose.
Is this now the eBay norm?
Worldwide marketplace ... Use the within 30 days case options given if 'Item not as described' and follow through to completion ... seller (or eBay) will supply a prepaid return label ... add tracking details and escalate to ebay if necessary for a refund in full.>
https://resolutioncentre.ebay.co.uk/
https://pages.ebay.co.uk/ebay-money-back-guarantee/index.html