Re I yer requested to cancel for item they haven’t received

[Anonymous]

Hi my buyer has requested to cancel an order for an item they have supposedly have not received 

I have checked on Hermes and it says it was delivered the prior day at 9.23 am , also a picture of a front door.  The front door has six other flats 

I'm of course not calling my buyer out on being a liar , when it's been left at a small block of flats but I do find it odd that this request was opened the day after it was delivered and they requested to cancel the order. 
i have tried to contact Hermes as I would like to determine if it was physically handed over to a human , even though a picture was taken of it at the door of the flats ( doesn't mean it was left there but doesn't say it was handed over either 

Tried calling eBay but can only get automated ... is it possible to speak to a person nowadays ? I'm unsure what to do as if I refund I'm out of pocket if item is delivered 

many thanks 

many thanks 

[redwick1]

When you post your items you have to make sure the tracking or 16 digit code from a receipt is on the listing in your sold section

If a buyer opens a not received dispute and that tracking says Delivered then you will win any dispute

You make sure it is on a dispute

You dont need to do anything with contacting ebay if you have done the above as it is all automated

Have they actually opened the dispute?

If they asked to cancel then you dont do that of course.

[Anonymous]

Hi … thank you so much for your speedy reply … They opened a request and it said to upload tracking. I uploaded tracking . Admittedly I didn’t upload it at the time as was having problems with the Hermes site and it wasn’t doing it automatically like it does when I buy the postage through eBay and had to manually do it

[Anonymous]

Oops was stills writing😊…but all uploaded now. That’s good about the dispute but also does it mean that buyer could leave me bad feedback? I think it was odd asking to cancel order ….I did say to them prior that I couldn’t do that , but at that point hadn’t checked the delivery status

[plpmr]

if you win the case any bad feedback will be removed. For next time - eBay normally require tracking to be entered before the lase estimated delivery date and before a case is opened.

[Anonymous]

Thank you plpmr .. that’s good to know re feedback .. I think I will be ok as uploaded tracking.. however was late in doing that. However lesson learnt that I must do it at the time. Worst thing is I’m usually so good , so it’s Sod’s law the on;y one I didn’t upload