Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- eBay UK Community
- OLD Q&A Boards
- Answer Centre
- Member To Member Support DO NOT DELETE
- Buyer says item not delivered
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Buyer says item not delivered
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
23-06-2021 12:53 PM
I have posted an item, buyer says they have not received it. I have a receipt with reference no 16 digits. (Posted 2nd class £3.20) But not able to track item when I go into Royal Mail website. Any advice on what I can do next? Thanks
Comments (0)
Comments (0)
0
Helpful
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Report Inappropriate Content
23-06-2021
1:02 PM
The first thing to do is to make sure it is on the item in your sold section.
You should always do that straight away as soon as you post it and before a buyer opens a dispute
The 16 digit code is accepted for tracking.
They are sometimes slow to upload.
If they have opened the dispute then I would contact RM and ask them about it.
May not do any good but all you can do
If the buyer wins a not received dispute then you claim for a lost item
you can do that online
Ask a question
Most Helpful Posts
