Raise A Case Against a buyer

[iamsoyuz2012]

Looking for help:

Buyer reported that there was a missing piece on an item they bought. I have evidence via social media, that the item  including the missing piece was received by them intact. 

They have raised a refund case, which I stupidly accpeted the return (before I had this new information), is there a way to stop the return case and report the buyer 

Thanks

[tressygirl · Accepted solution]

You correctly accepted the return ,  as cases are all automated,  no human contact ,  so once opened ,  you have to comply.

Then,  you have 30 days to appeal.

So,  with the evidence you have after the case has closed ,  call eBay Customer Service,   and appeal the decision to refund.

To contact eBay Customer Support type in Advanced Search in the Help & Contact tab top of your eBay page , and scroll down to bottom of that page, there should be two options for contact, Chat with Us, and Have Us Call you. Both will give an approximate waiting time too.

Lines open today between 8 a.m. and 10 pm

[iamsoyuz2012 · Accepted solution]

tressygirl, absolutely perfect, thank you so much for your help 🙂

[tressygirl · Accepted solution]

You're very welcome, also mention when calling, use the words , you believe the buyer has abused their 30 day MBG, they don't like buyers blatantly do that !

[iamsoyuz2012 · Accepted solution]

Thank You , I spoke to Ebay today and they were so helpful, hopefully all will be resolved. Thanks again for your help, you really put my mind at ease this morning when I was feeling very stressed 🙂