Problems accessing packlink insurance claims forms

[grahamg7lid]

I recently sold an Item on Ebay .  I used packlink via ebay  . I opted for Hermes delivery .   Hermes lost the parcel and I am trying to acess the insurance claim form from packlink .

When I try to acess the form via the link , I get a message saying I am not authorised . On checking my packlink profile , I see it has the wrong email address .  I tried to edit this , but it doesn't seem to work . consequently I am unable to access the claim form .  Catch 22 !    Can anybody tell me what to do ? Thanks .

[plum993]

See here,https://support-ebay.packlink.com/hc/en-gb/requests/new?ticket_form_id=115569

[grahamg7lid]

I will check the link and let you know how I get on , thanks for your reply , Graham .