Postage

[pete-chilv]

I have bought and paid for an item on eBay , I paid all costs that they asked for including postage costs .
They have now sent me a message saying they made a mistake and now want another £8 for postage, how do I stand on this one ?

[john1297576 · Accepted solution]

Tell them you paid what it said on the listing and invoice and expect to receive your item. If seller makes a mistake that is his problem, DO NOT PAY MORE.

If they will not honour the sale, start a not received item if it does not arrive to get a refund AND leave negative feedback and low stars. Just say "seller would not honour the sale", then there is no reason for it to be removed.

[tobiasd4]

Seller can't charge more postage than listed.

Politely reply that you have paid & await delivery of item.

If item does not turn up, you can open item not received case 1 day after estimated delivery date, escalate on day 9.

If seller sends cancellation request, decline it.