Poor service by Global Shipping Programme

[sparks544]

I received an email from eBay to say that my package that was sent via the Global Shipping Programme had been successfully delivered. In fact, I was told almost 2 weeks ago by the buyer, that the item had arrived. Despite being well packaged and clearly marked 'FRAGILE - GLASS' on every surface of the package, it had been smashed to pieces. Yet there seems to be nowhere on the website that I, as the seller can raise a grievance about this bad service. The buyer seems content to have the item repaired at his own cost but from a seller's point of view, I feel that this reflects badly on me and I recieved Neutral feedback for what I believe was a good service on my part.

[john1297576 · Accepted solution]

Really if you use Glbal Shipping it is time you understood what it is about and how it works.

Once delivered to GSP that is your job done, they become responsible for Loss or Damage in Transit, but not for Not As Described (Missing bits etc).

Buyer should open a  Not As Described Case " Damaged in Transit", then you pass the buck to GSP.

Nothing at all can be done unless the buyer opens a case.

You would do far better avoiding this service, and dealing direct with your buyers. You would have stood a better chance of working something out with the buyer and avoiding the Neutral, which in any case relates to something outside your control. You would possibly have been able to get the FB removed as it the responsibility of Global for damage in transit.