Poor quality item

Can I ask for a refund on a poor quality item, which is not as described. 

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Yes if you are within 30 days of Delivery. Use the Ebay Money Back Guarantee and open a Case for Item Not As Described in the Resolution Centre. The Seller has 3 Business days to Accept the Return and generate a Returns Label through the Case. If he doesn't just Escalate the Case for EBay to Step in. 

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