Poor / delaying tactic from seller

[gizzmopanda]

I purchased a Sony TC399 tape recorder from a seller called who promised me he would contact his courier when I told him the item was damaged in transit.

The whole process ground to a halt because I belived he was contacting his courier and the item was insured. The seller used a delaying tactic over Christmas and the end result is I paid £177.00 for a broken recorder. I have cogantive problems and just feel that I have either been to trusting or didn't follow the correct procidure of leaving negative feedback as a way of provocing the correct response. 

[arkwebus]

It is so sad when this sort of thing happens and throws a bad light on all the eBay sellers [the vast majority] who know what to do and how to do the right thing.

I cannot emphasise enough that any communication between the seller and the courier is of no interest to you. The seller is 100% responsible to get the item to you in good, working order and undamaged.

If not then there is absolutely no need to "contact him". It is a myth that eBay expects that. You go to the resolution centre [link below] and open a "not as described" case.   This [through eBay] lets the seller know there is a problem. He should send a return [prepaid] label to return it to him and if he does not within 8 days then you escalate it to eBay who takes over and may simply refund anyway.

You have a set time from the advertised delivery date to raise a case in eBay [30 days if I recall] but if that has passed then you have 180 days to do so in Paypal. In Paypal you escalate the case after just 2 days