Peer Comparison Metrics - Final Value Fee Fines - 4%

[chievo6]

I'm a relatively new private seller. Accepted a few returns from buyers as I thought that was the right thing to do. Now being penalised for having a 'very high' return rate of 2.06%

the thing is my returns number less than 10. My data chart even says my rate has be 'adjusted' to average - down from very high because of the low absolute number. The associated policy seems clear. It suggests that you may have a very high return rate but if the absolute number is less than 10, there will be no consequences. 

And yet I am being fined now every day I sell another item.

ebay customer service does not seem to understand their own policy on this. I get nowhere with them

it is as if there is an algorithm in the processing here that has not been coded correctly. 

I can find anybody to look at this and I'm getting more and more desperate.

in my view, eBay are essentially stealing from me.

Any other seller have this problem?